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FAQs


Shipping & Delivery

- Where can I track my item(s)

You may track your items using our tracking page, or by typing the tracking number on your search engine.

- Why have I not received my item(s)?

Shipping may take anywhere between 12-35 working days or even longer, depending on your location and the opening hours of your local post office.

**The Item Guarantee Period lasts 60 business days and the buyer is eligible for a reshipment of order made should they have yet to receive anything by then

- Who delivers my item(s)?

Your items are delivered by our fulfillment center and will usually reach you via your local postal service in your location.

- Where do you ship from?

We currently ship from our warehouse from Asia, Canada, and Europe hence why sometimes our items take a little longer to reach you!

- I messed up my delivery address, what do I do?

Not to worry, as long as you reach out to us immediately regarding the error in your address, we would be more than happy to change it for you. Just email us your full, correct address along with your order number and we would update your details for you.

- What about my billing address?

Billing addresses are currently non editable to prevent and minimize fraud from happening. Please note that all details entered and submitted to us are final.

- Change of address after receiving confirmation of shipping

Under our terms & conditions, once an order has been sent out from our warehouse, any changes to the order cannot be made and is the sole responsibility of the buyer.

 

Returns, Exchanges & Refunds

 - I don’t like my item, can I return it?

Returns are accepted as long as they do not exceed 14 days of the buyer receiving the item. However, all returns made should be in perfect condition and the return postage be paid by the returner. Proof of postage should then be emailed to us as proof of delivery.

**Promotional/sale items are not eligible for returns

- Will you refund me the shipping costs?

No, shipping costs are paid for by the buyer and are not refundable unless the item(s) received are not as described/damaged in which case we will resolve the problem as soon as possible.

- Can I return the item and exchange it for something else?

Provided that the returned item is in a perfect condition, exchanges are possible. Please drop us an email and we will sort something out for you.

 

Import Taxes & Duties

- What happens if I am charged with import duties?

Your order may be subject to import duties and taxes, which are levied once a shipment reaches your country. The general amount for the duties and taxes fee is about 20% of the euro amount of the merchandise. However, this is just a general guideline and may vary depending on the country to which the order was shipped. You should contact your customs office for specific amounts and percentages.

We cannot control and are not responsible for any duties/taxes applied to your package. You will be responsible for paying additional charges for customs clearance. Customs policies vary widely from country to country; please contact your local customs office for further information. Note, in rare occasions custom agents may delay delivery of some packages.

  

Refunds & Cancellations

- What is your refund policy?

All items bought may be returned and/or refunded by the buyer, subjected to the discretion and approval of our support team, given the following conditions:

*Exclusions apply to promotional/sale items.

+ Request(s) for returns are accepted within 14 working days from delivery.

+ All items must be returned in their unopened/unused delivered state, along with all of its parts and tags.

+ Damaged/defective/wrong items may be exchanged, depending on the sole discretion of our support team.

+ Cancellation of items/orders may be made prior to the completion of orders and we reserve the right to refuse any cancellation made after shipment of the item(s) and/or after 2 hours of the initial purchase.

+ The return shipping fee will solely be rendered by the customer.

+ We reserve the right to refuse any returns/refunds and each case is subjected to the sole discretion of us.

+ We will not be liable for any errors in shipping addresses provided by the customer and will be subject to the item returning back to us before receiving a refund.

+ Any change of addresses are subjected to the management's approval and orders that are shipped/completed are strictly non-editable.

+ Any reshipment of items done must correspond to the address found in the initial order and cannot be changed nor substituted with another address, design or brand of the item. We reserve the right to refuse reshipments based on incorrect addresses and are not liable for the inaccuracy of address as provided by the buyer.

- How long do refunds take?

Refunds may take up to 14 working days, depending on the system you used to pay with.

 

 

Damaged Items

- What do I do if I have received a damaged item?

If you have received a damaged item, please let us know immediately and you would be given a choice for us to reship you a replacement item.

- Can I return a damaged item?

Unfortunately we do not accept any returns for damaged items at this time. However a reshipment option is available should you choose this option.

**We are not responsible for any damages caused by wear and tear, submergence into water nor if the item does not fit due to sizing reasons.

 

Emails & Notification

- Haven't received Confirmation Email

If you have not received any emails from us confirming your purchase, do let us know immediately via email or our contact form with your full name/shipping address name and we would help sort this out as soon as we can.

 - Sometimes our emails may end up in your spam/junk or other folders and we would like to ask you to check them before contacting us.

 - Unable to view email properly

If you are unable to view the email from us properly, do get in touch and we will resend you the email.